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Terms & Conditions

Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays and will ship within 72 hours pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day and ship within 72 hours. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. Original Products will contact you with a follow-up email if we need additional identification provided for credit verification. Shipping charges may change without notice. We ship most orders UPS unless U.S. Mail is requested. For UPS we must have a street address as we cannot ship UPS to a PO Box. DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS International Please note: we cannot ship aerosol sprays outside of the United States or to any U.S. territories. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import dues and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information. Refused Shipments If you decide to refuse any shipments from Original Products, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Original Products. This amount will be subtracted from your merchandise refund. Shipment Damages and/or Shortages Should packages being received be damaged, broken or opened resulting in shortage of merchandise in that particular package the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with carrier. Retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items. Packaging is done very carefully, however due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding packaging. If you see that an item and/or items are missing you must file a claim to Wisdom Product within 5 days of receipt of order. All Sales are Final and no Returned Merchandise is accepted unless authorization has been given. All claims must be made within 5 days from receipt of order. There is a 10% restocking charge on each order unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorization was given. Please open your parcels immediately and inspect for damage or shortages. If your order has been processed/picked and you request the order to be canceled before it ships there is a 15% restocking fee. Back Orders We do not backorder. If we cannot fill your order complete within a reasonable amount of time, we will ship your order less the missing item. If payment method is credit card we will only charge you for items shipped.